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OmniAI is Hellenic Technologies’ managed omnichannel chatbot — a single AI-powered assistant deployed simultaneously across every channel your customers use. One configuration. One knowledge base. Six channels live simultaneously. Built on Chatwoot’s enterprise messaging infrastructure with a custom AI layer trained on your business.

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Channels supported

Website Chatbot

Embedded chat widget — live on your site in one script tag.

WhatsApp

WhatsApp Business API integration — the channel your customers already use.

Instagram

Instagram DM automation — respond to enquiries and comments at scale.

Messenger

Facebook Messenger — customer conversations handled automatically.

Telegram

Telegram bot integration — for customers and teams who prefer Telegram.

Viber

Viber Business Messages — strong penetration in Greece and South-East Europe.

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How it works

1

Business brief

We gather your knowledge base — product docs, FAQs, support tickets, pricing, brand voice. One structured session.
2

Training & configuration

The assistant is trained on your content, configured with escalation rules, CRM hooks, and tone guardrails.
3

Channel deployment

Live across all selected channels simultaneously. Web widget embeds in one script tag.
4

Ongoing management

We monitor performance, handle edge cases, and retrain monthly as your business evolves.

Get OmniAI deployed

Tell us your channels and use case. We can be live within 72 hours.