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OmniAI’s Instagram Chatbot is configured and managed by Hellenic Technologies as part of your omnichannel deployment. The same AI assistant that powers your website chat is active on this channel — same knowledge base, same escalation rules, same response quality.

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Setup

Channel setup is handled entirely by our team as part of your OmniAI onboarding. You provide the relevant channel credentials and we handle the integration, configuration, and testing. For this channel you will need to provide:
  • Business account access (credentials or admin invite)
  • Approval for the OmniAI app connection
  • Any channel-specific compliance requirements (where applicable)

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How the Instagram Chatbot works

1

Customer sends a message

A customer messages you on this channel. OmniAI receives it instantly.
2

AI responds

The assistant replies based on your configured knowledge base — accurately, instantly, and in the customer’s language.
3

Escalation if needed

If the conversation requires a human, OmniAI hands over to your team with full conversation context — via your configured escalation route.
4

Logged and reported

Every conversation is logged. Monthly reporting covers volume, resolution rate, escalation rate, and satisfaction signals.

Add this channel to your deployment

Contact your account manager or reach out to add this channel to your OmniAI instance.