Customer and Partner Portal Development
A portal is an authenticated web application that gives specific users access to data, tools and functionality that’s relevant to them — and only them. Customer portals let buyers track orders, manage subscriptions and access support. Partner portals give distributors, resellers or franchisees visibility into their accounts, inventory and performance. Internal portals give staff access to operational data and workflow tools without opening up full backend admin access. Hellenic Technologies builds portals that are secure by design: proper authentication, role-based access control, data isolation between accounts, and audit logging for sensitive operations. We’ve built portals for eCommerce businesses, professional services firms, logistics operators and SaaS companies — each with different user types and data requirements, but all requiring the same engineering rigour.Portal Capabilities
- Authentication — Email/password with enforced password policy, optional two-factor authentication (TOTP or SMS), OAuth 2.0 social login (Google, Microsoft), and enterprise SSO via SAML 2.0 for larger organisations
- Role-based access — Multiple user roles with granular permission sets; role assignment by admin; feature visibility and data access controlled by role
- Account dashboard — Summary view of the user’s relevant data: order history, balance, recent activity, upcoming bookings, open tickets — tailored to what that user type cares about
- Self-service actions — Actions users can take without contacting support: updating contact details, downloading invoices, submitting support tickets, managing team members, viewing usage or consumption data
- Notifications — In-app notification centre and email alerts for events relevant to the user: status changes, approvals, upcoming renewals, new documents