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Web application projects are the most scope-sensitive work we do. A portal that looks simple on a napkin sketch often involves dozens of interconnected user stories, complex permission models and integration requirements that only surface during detailed discovery. We run a thorough scoping process precisely because that upfront investment saves disproportionate cost during development.

Step 1: Problem Definition

Before talking about technology, we want to understand the problem you’re solving. What process is broken or missing? Who are the users and what are they trying to accomplish? What does the workflow look like today (often a spreadsheet, email chain or manual process)? What does success look like six months after launch? This conversation shapes everything that follows.

Step 2: User Stories and Scope

With the problem defined, we write user stories: structured descriptions of what each type of user needs to be able to do. “As a [user type], I need to [action] so that [outcome].” These stories become the scope of the application. We review them with you to prioritise: what’s core (must be in v1), what’s important (should be in v1), and what can wait for a later release.

Step 3: Wireframes

Before any code is written, we produce wireframes: low-fidelity layout sketches of each screen in the application. Wireframes validate that the user flows make sense, surface navigation decisions early, and give both parties a shared reference point for the design phase. They’re much cheaper to change than finished designs or built features.

Step 4: Technical Architecture

With scope and wireframes agreed, we define the technical architecture: data model, API structure, authentication approach, third-party integrations and infrastructure plan. This is documented so you understand what you’re getting and can make informed decisions about trade-offs.

Step 5: Design, Build, QA, Launch

From architecture sign-off the project moves through design (Figma high-fidelity), development sprints, QA (functional testing, security review, performance testing) and production deployment. You have access to the staging environment throughout and participate in acceptance testing before launch.