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Your Managed OpenClaw assistant has a persistent workspace — a structured environment where its configuration, memory, and files are stored. Understanding the workspace helps you get more out of your assistant.

Workspace structure

SOUL.md

Defines your assistant’s personality, tone, and communication style. Edit this to shape how your assistant sounds.

MEMORY.md

Long-term memory — persistent facts, preferences, and context your assistant carries across every conversation.

USER.md

Information about your organisation and team — helping the assistant personalise responses and understand context.

Custom files

Upload documents, reference materials, or process guides — your assistant can read and reference them in conversations.

Editing workspace files

Your Hellenic Technologies account manager can update any workspace file on your behalf. For self-managed instances, files can be edited via SSH access to your dedicated server. Contact [email protected] to request workspace changes.

Need a workspace change?

Email us with the changes you need. We apply them same day.