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Appointment Booking Systems

Appointment-based businesses — medical clinics, dental practices, physiotherapy centres, hair and beauty salons, tattoo studios, consulting firms, legal practices — all share the same operational need: a way for clients to book specific time slots with specific staff members, without a receptionist handling every booking manually. Hellenic Technologies builds appointment booking systems that match the operational reality of service businesses in Greece. That means Greek-language interfaces, Viva Wallet and Stripe payment support, configurable working hours and break times for each staff member, buffer times between appointments, and cancellation policies with automated deposit handling.

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System Capabilities

  • Staff-specific booking — Clients select a service, then choose an available staff member (or let the system assign automatically); each staff member has independent working hours and days off
  • Service configuration — Multiple services with individual durations, prices, deposit requirements and staff assignments
  • Availability management — Calendar-based availability view for admins; blocked time for holidays, training days or personal time
  • Payment at booking — Optional deposit or full payment collection via Stripe or Viva Wallet; automatic refund processing on cancellations within policy window
  • Automated notifications — Booking confirmation, reminder (24h and 1h before), cancellation and rescheduling notifications via email and optionally SMS
  • Calendar sync — Bookings sync to Google Calendar or Outlook for staff members; iCal feed for compatibility with any calendar application
  • Client accounts — Optional client account creation for viewing booking history and managing upcoming appointments

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Platforms We Use

For most appointment booking projects we use Amelia (for WordPress) or a custom-built booking engine for projects with requirements beyond what Amelia supports. We choose based on the complexity of your staff structure, service types and integration requirements — not on what’s easiest for us to deploy.