> ## Documentation Index
> Fetch the complete documentation index at: https://kw.hellenictechnologies.com/llms.txt
> Use this file to discover all available pages before exploring further.

# After Sales Overview

> Dedicated after-sales support, structured engagements and clear reporting.

Delivering a project is the beginning of a client relationship, not the end of it. Hellenic Technologies provides a structured post-project support framework that gives clients clarity on what happens after go-live: what is covered, at what service level, how performance will be reported, and how ongoing work is scoped and managed.

Our after-sales structure is designed around the reality that digital projects require continuous investment: websites need maintenance, campaigns need optimisation, tracking infrastructure needs to evolve, and business growth creates new requirements. We provide the frameworks that turn these ongoing needs into a predictable, well-managed engagement rather than a series of ad-hoc requests.

Every client relationship is governed by a clear Statement of Work at the project level, with options to transition to a BAU (Business As Usual) retainer for ongoing support. Service Level Agreements define our response and resolution commitments, and regular reporting keeps you informed of performance and value delivered.

**Our after-sales support structure includes:**

* **Statement of Work (SOW)** — Clearly scoped project deliverables, timelines, and sign-off processes
* **BAU Retainer** — Monthly support hours for ongoing optimisation, maintenance, and development
* **SLA Tiers** — Defined response and resolution times with escalation paths for critical issues
* **Reporting Cadence** — Monthly performance reports, KPI dashboards, and quarterly business reviews
* **Account Management** — Dedicated point of contact for day-to-day communication and strategic guidance